Service Writer

Bobcat Of Fremont • Fremont, CA

427d • $52,000 - $72,800

About The Position

The Service Writer at Bobcat of Fremont is responsible for generating documentation and billing for service repairs, including invoicing, quoting, and warranty processing. This role involves direct customer interaction, providing updates on repair status, and ensuring that work orders are accurately processed. The Service Writer plays a crucial role in maintaining customer satisfaction and supporting the service department's operations.

Requirements

• High school diploma or GED.
• Prior work experience with customer service, answering phones, and filing paperwork preferred.
• Competent skills regarding the operation of compact industrial equipment.
• Perform certain computer skills and operate standard office equipment.

Nice To Haves

• Experience in a service writing role or similar position.

Responsibilities

• Answer phone calls and assist customers with questions about their repair.
• Entering descriptions and ensuring work orders are coded properly.
• Processing Work Orders and generating invoices.
• Work with the parts departments to ensure technicians have what they need to complete repairs.
• Checking Units In and Out of shop in accordance with company policy.
• Updating Repair and Customer status in the system.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Assist Service Manager with warranty and other manufacturer related paperwork.
• Completion and filing of Bobcat Arrival Condition Reports.
• Assist in collecting and processing customer payments.
• Perform other duties and tasks as assigned by the service manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED