Service Writer

United Ag & Turf NE, LLC • Haverhill, NH

89d

About The Position

United Ag & Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs, opening & closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Requirements

• Ability to use standard desktop load applications such as Microsoft Office and internet-based functions.
• Positive attitude.
• Excellent oral communication and written skills.
• Strong organizational skills.
• Provide robust customer service to internal and external customers.
• Ability to work extended hours and weekends as needed.
• High school diploma or GED.

Nice To Haves

• 1 year of experience in Service Department operations.
• Experience with John Deere Equipment.

Responsibilities

• Advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the service required, both in parts and labor.
• Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Process warranty claims.
• Establish or adjust work procedures to meet schedules and deadlines.
• Opening and closing of work orders to ensure timely closing to meet company goals.
• Supervises all shop activities when the Service Manager is away from branch.
• Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Benefits

• Bonus Program
• Training through John Deere University
• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED