Service Writer

Parish Tractor•Robertsdale, AL

1d•Onsite

About The Position

Parish Tractor is a trusted Kubota dealership dedicated to providing exceptional service and support to our customers. We are seeking a detail-oriented and customer-focused Service Writer to join our team in Robertsdale, AL. If you have strong communication skills and a passion for customer service, we want to hear from you! This role serves as the primary point of contact for customers requiring service and repairs, accurately writing up service requests, communicating with technicians, providing service estimates, timelines, and updates, processing work orders, warranties, and invoices, maintaining records, assisting in scheduling appointments, and ensuring excellent customer satisfaction.

Requirements

Prior experience as a Service Writer, Service Advisor, or in a comparable position is preferred.
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Proficiency in computer systems and service-related software.
High school diploma or equivalent required.

Nice To Haves

Knowledge of Kubota equipment or similar machinery is a plus.
Additional training or certifications are a plus.

Responsibilities

Serve as the primary point of contact for customers requiring service and repairs.
Accurately write up service requests, ensuring all details are recorded properly.
Communicate with technicians to provide clear job instructions and manage workflow.
Provide customers with service estimates, timelines, and updates throughout the process.
Process work orders, warranties, and invoices efficiently.
Maintain records of all service transactions and ensure proper documentation.
Assist in scheduling service appointments and coordinating repairs.
Ensure excellent customer satisfaction by addressing concerns and providing timely resolutions.
Ability to work half days on Saturdays during busy season.