Service Writer Truck & Automotive Dealership Experience Required

Palmer Trucks

41d

About The Position

Ensures that customers are greeted openly and friendly, coordinates customer repair requests, estimates the cost of repairs within set guidelines, and manages shop repair orders. Assists Service department with clerical duties, such as documentation required for warranty, policy settlements, customer, and vendor contact. Essential Responsibilities: Coordinates and tracks the status of customer repair orders with Service Manager and Shop Foremen for task assignment. Ensures customers receive the most expedient service available through listening, questioning, and understanding repair requests. Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty. Assures all documentation necessary for the sale of labor (customer, internal, and warranty) is complete and properly executed. Maintains repair orders by ensuring they are properly opened and closed timely. Stays informed of current service bulletins, recalls, and warranty information. Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop. Advises customers of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.). Contacts vendors and OEM's for product information or authorizations. Obtains purchase orders from customers and sublet providers. Participates in training to stay current on technical and warranty issues. Assists in maintaining a clean shop and office area. Performs other duties as assigned by a Supervisor.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Skills To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software.
Position requires the ability to operate motor vehicles and have a safe driving Record.
Sufficient manual dexterity to operate office equipment (or operate a PC)
Ability to climb ladders.
Ability requires a person to bend, twist, squat, reach to perform tasks on truck components.
Ability to lift a minimum of 60lbs - 150 lbs. Unassisted.

Nice To Haves

Current Commercial Driver's License is preferred but not required.

Responsibilities

Coordinates and tracks the status of customer repair orders with Service Manager and Shop Foremen for task assignment.
Ensures customers receive the most expedient service available through listening, questioning, and understanding repair requests.
Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
Assures all documentation necessary for the sale of labor (customer, internal, and warranty) is complete and properly executed.
Maintains repair orders by ensuring they are properly opened and closed timely.
Stays informed of current service bulletins, recalls, and warranty information.
Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
Advises customers of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.).
Contacts vendors and OEM's for product information or authorizations.
Obtains purchase orders from customers and sublet providers.
Participates in training to stay current on technical and warranty issues.
Assists in maintaining a clean shop and office area.
Performs other duties as assigned by a Supervisor.