Service Writer, TK

THERMO KING•Greensboro, NC

2d•$35 - $40

About The Position

Position is responsible for customer communication and interaction, technician coordination, and billing administration. Answer incoming service calls from customers and provide customer-friendly communication on scheduling and billing. Answer customer technical questions when applicable or assign to proper personnel. Positive interface with service techs, leadership team, parts department, drivers, vendors and customers. Strong technical/mechanical background is helpful and excellent customer service skills a must. Keep scheduling records up to the minute and provide updates when necessary to customers and management. Maintain a high standard of organization. Might be dispatching techs and assigning work as necessary to provide optimum operating efficiency and customer service. Communicate effectively with customers and manage customer interactions to ensure customer satisfaction. Perform various other duties as assigned by supervisor. Able to abide by and enforce the policies and procedures of Thermo King Sales & Service.

Requirements

High School Diploma or equivalent (Technical degree or certification a plus).
Experience in Service writing/coordinating.
Ability to work with several computer-based programs including Microsoft office.
Ability to learn and be proficient in using company’s business system program.
Use computers for web-based training.
Must be physically able to lift and work with no restrictions.
Solid written & communication skills.
Must have a clean driving record and pass drug screening before employment.
Ability to work as a team and independently while displaying a professional and confident relationship with the customer.

Nice To Haves

Strong technical/mechanical background is helpful
excellent customer service skills
The ideal candidate will be enthusiastic about teamwork and growing the business as well as themselves.

Responsibilities

customer communication and interaction
technician coordination
billing administration
Answer incoming service calls from customers and provide customer-friendly communication on scheduling and billing.
Answer customer technical questions when applicable or assign to proper personnel.
Positive interface with service techs, leadership team, parts department, drivers, vendors and customers.
Keep scheduling records up to the minute and provide updates when necessary to customers and management.
Maintain a high standard of organization.
Dispatching techs and assigning work as necessary to provide optimum operating efficiency and customer service.
Communicate effectively with customers and manage customer interactions to ensure customer satisfaction.
Perform various other duties as assigned by supervisor.
Able to abide by and enforce the policies and procedures of Thermo King Sales & Service.