Service Writer

Greenway Equipment•Wynne, AR

1d•Onsite

About The Position

Join the Greenway team and become part of a work environment that fosters growth, provides educational opportunities, and offers competitive benefits. The team consists of hardworking individuals dedicated to delivering exceptional customer experiences while maintaining an enjoyable work environment. For over 30 years, Greenway has been a trusted equipment dealer for customers across Arkansas and Southeast MO, recognized as an innovative partner focused on improving organizational efficiencies through worry-free solutions. The company provides an energized environment for its employees, promoting pride in employment, opportunities for career development, and a focus on family, while also reinvesting in the communities it serves. The mission is to support customer operations, regardless of the need.

Requirements

Experience with basic computer and accounting functions
Experience analyzing and interpreting basic internal reports
Experience working cooperatively in a team environment
Experience communicating effectively

Responsibilities

Fields internal and external customer inquiries to the Service Department
Assist in all loading and unloading of customer equipment
Follows a check in /check out process for all customer units
Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
Assists in Logistics of Trucking/ Washing/ etc. as directed
Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
Completes all factory shipping verification for shortages and equipment condition at the time of delivery
Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies charges within the budgeted expenses
May prepare Service Technician time management reports each day for reporting
Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products