Service writer

Ponsse • Gladstone, OR

20h • Onsite

About The Position

This position is responsible for opening and closing work orders for Customer, Warranty, and Internal Shop work, ensuring accuracy, timeliness, and smooth workflow within the Service Department.

Requirements

• High school diploma or equivalent
• Two to three years of related experience preferred
• Ability to read and understand basic instructions, correspondence, and memos
• Ability to write simple correspondence
• Ability to communicate effectively in one-on-one or small group settings
• Fluent in English
• Strong verbal and written communication
• Detail oriented and organized
• Ability to complete tasks in a timely manner
• Proficient computer skills
• Team-oriented and collaborative

Responsibilities

• Review and process Customer, Warranty, and Internal Work Orders for completeness and accuracy.
• Schedule or dispatch Road Technicians and prepare necessary parts based on information from the Service Manager.
• Process parts warranty claims and forward documentation to the Warranty Administrator.
• Manage warranty parts returns and ensure proper disposal after claim completion.
• Answer overflow service calls when the Service Manager is unavailable; gather and forward information as needed.
• Report unsafe work practices and conditions to support a safe working environment.
• Provides support to the Parts Department as needed, including pulling parts and assisting with unloading incoming trucks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED