Service Writer

ACME ELECTRIC MOTOR INC•Duluth, MN

8h•Onsite

About The Position

Acme Tools in Duluth, MN is looking to hire a full-time Service Writer to join their team. The ideal candidate enjoys having evenings, most weekends, and holidays off, is passionate about customer service, has experience with warranty claims, and enjoys working with equipment and tools. Acme Tools believes in rewarding its team for their hard work and dedication, offering a competitive starting wage and a comprehensive benefits package. For over 75 years, Acme Tools has been a trusted source for tools and equipment, serving contractors, woodworkers, and DIY enthusiasts with top-quality tools from the best brands. As a family-owned business, they are employee-centric and growth-minded, offering a family-friendly work environment and actively engaging in their community. Employees take pride in their work and can see their direct impact on the company.

Requirements

Customer service skills: Ability to communicate effectively with customers and team members.
Computer skills and the ability to learn new software.
Knowledge of tools and equipment.
Experience with warranty claims.

Nice To Haves

Mechanical aptitude or previous service writing experience.

Responsibilities

Creating service orders by gathering detailed information on equipment issues, service history, warranty status, and distributing work orders to Service Technicians.
Working with both internal and external customers to identify and secure the correct parts in a timely and efficient manner.
Communicating with customers at the counter and over the phone regarding estimated repair times, costs, and any delays or issues.
Collaborating effectively with employees across departments.
Reviewing and verifying equipment warranty coverage, including parts and labor.
Partnering with manufacturers, vendors, and their warranty departments to ensure proper processing of claims and adherence to guidelines.
Assisting with the submission of warranty claims, ensuring all necessary documentation is provided promptly.
Following up on outstanding warranty claims to ensure resolution and reimbursement.
Assisting with inventory cycle counting, ordering, receiving, pricing, and stocking parts in the service area, while entering part numbers into the computer system.
Maintaining a safe and secure work environment by adhering to and promoting safety standards.