Service Writer

MICHIGAN IMPLEMENT INC•Dearborn, MI

8d•Onsite

About The Position

Leading Edge Equipment is hiring a detail-oriented, customer-focused Service Writer to join our team at our Michigan, North Dakota location. In this role, you’ll be the key connection between customers, technicians, and the service manager—keeping schedules on track, work orders accurate, and customers informed.

Requirements

Strong customer service and communication skills (in-person, phone, written)
High attention to detail and comfort working in a fast-paced environment
Ability to prioritize and manage multiple work orders and customer needs at once
Basic computer skills and willingness to learn dealership/service software

Nice To Haves

Experience as a Service Writer/Service Advisor or in a service department (automotive, diesel, ag, or heavy equipment)
Familiarity with parts/service workflows, estimating, invoicing, and time posting
Experience coordinating transportation/logistics for equipment

Responsibilities

Open, update, and manage work orders from start to finish—through completion, invoicing, and close-out
Communicate with customers on service needs, timing, approvals, and next steps (phone, text/email as applicable)
Build and present repair estimates/quotes and obtain approvals as needed
Enter technician notes, labor time, and parts on work orders; review for accuracy and route for approval before finalizing
Support technicians by helping ensure needed parts are available and following up on shortages/expedites
Coordinate equipment logistics, including pick-up/drop-off and transportation between customer sites and the dealership
Maintain service records and customer/equipment profiles (hours, equipment details, and service history)
Help maintain service resources (manuals, bulletins, files) and assist with specialty tool tracking
Support time posting review and basic time reporting accuracy
Help track shop supplies/accessories and prepare replacement orders as needed
Maintain a safe, orderly, customer-ready service counter and work area
Other duties as assigned

Benefits

Great company culture with team meals, monthly lunches, and annual celebrations
Affordable single or family health insurance plans with employer contribution
Health savings account with $1,750 annual employer contribution
Dental and vision insurance, 100% paid by employer
Life insurance, short-term disability, and long-term disability, 100% paid by employer
Employee Assistance Program (EAP), 100% paid by employer
Earn up to $900 per year through optional Wellness Program
Additional optional benefits including hospital indemnity, accident plan, and critical illness
Retirement plan: 401(k) with employer contributions (no employee match required)
Incentive and bonus program
Time off: paid holidays and annual leave
Employee referral program and years-of-service recognition
Structured career development and opportunities for advancement