Service Writer

4Rivers Equipment LLC•Albuquerque, NM

20d

About The Position

You’re a social go-getter, ready with all the solutions both your team and customers need. You’re a team player, and you love getting that checklist completed. If that’s you, 4Rivers Equipment wants you to join our team! 4Rivers is seeking qualified candidates for a full-time Service Writer position! This position works with the customer through the entire service process to ensure complete satisfaction. By partnering with 4Rivers Equipment you become part of a John Deere Award Winning team. 4Rivers Equipment is built with positive attitudes and impeccable integrity. With multi-state locations from Fort Collins, CO to El Paso, TX, we can offer the opportunity to grow yourself and your career while being a part of a fun and team-oriented work environment. Here at 4Rivers Equipment our mission is to improve the lives of our customers, business partners, and employees. That's being, "Your Working Partner."

Requirements

High School diploma or equivalent experience.
Outstanding interpersonal and customer service skills.
Strong technical background.
Strong communication skills.
Ability to multi-task.
Knowledge on Service Department Operations and heavy equipment technology.

Responsibilities

Complete customer service authorizations.
Provide cost estimates or quotations as required.
Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
Identify all repair needs.
Communicate estimated job start time and completion date – update completion date as necessary.
Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
Assign SPG’s or estimated repair times to work order segments.
Supervise repairs and manage service jobs.
Approve technician’s service report and perform final inspection of the machine.
Review invoice with customer prior to closing work order.
Invoice customer, internal, and warranty work.