Service Writer

ASCO EquipmentLittle Elm, TX
3d

About The Position

ASCO Equipment has a career opportunity for a Service Writer in Little Elm, Texas . Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Requirements

  • 2+ years of experience as a heavy equipment service technician or service writer
  • Ability to work in a fast paced/high volume dealership
  • Detail oriented, time management, and teamwork skills
  • Excellent customer service and communication skills
  • Proficient computer skills, and experience with G-Suite & other service programs
  • A personal dedication to work safety and accountability

Responsibilities

  • Positively take ownership of customer experience
  • Manage work orders: open, close, post time, enter notes and monitor progress
  • Prepare accurate estimates for costs of repairs and present to customer
  • Monitor and Manage accounts receivables
  • Clearly and effectively communicate to customers, technicians and service manager
  • Provide status updates on: work orders, troubleshooting, technician progress & general questions
  • Monitor phones for field technician and customer calls
  • Various other administrative duties

Benefits

  • 100% paid health insurance
  • 401(k) + profit sharing
  • paid holidays
  • Paid Training & Advancement Opportunities
  • ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

501-1,000 employees

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