Service Writer

Campbell Tractor & Implement Company•Nampa, ID

just now

About The Position

Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Requirements

Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience

Nice To Haves

General understanding of mechanical/technical terms is preferred

Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Open and close monthly work orders
Close all work orders in a timely manner
Manage employee time records, enter time off as needed
Bill parts to stock numbers as requested by Store Manger
Provide back up for telephones
Maintain workers compensation files and reports
Submits and tracks all service related warranties
Other duties as assigned