Service Writer

Trailer Equipment • Westland, MI

4d • Onsite

About The Position

Trailer Equipment, Inc. is seeking a detail-oriented, customer-focused Service Writer to join our Westland, MI service team. In this role, you will serve as the key link between customers and our technicians — ensuring accurate documentation, smooth coordination of service work, and exceptional customer support.

Requirements

• High school diploma or GED required
• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Microsoft Office; experience with service software a plus
• Ability to work indoors and outdoors year-round

Responsibilities

• Greet and assist customers, documenting service needs and preparing estimates
• Communicate clearly between customers, technicians, and internal teams
• Coordinate service orders to ensure timely and accurate completion
• Maintain records, process paperwork, and use service management software
• Support yard and inventory tasks, including trailer inspections
• Handle customer concerns with professionalism and problem-solving skills

Benefits

• Steady full-time hours
• Supportive team environment
• Opportunities to learn and grow in the service department

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED