SERVICE WRITER - Oak Creek, WI
About The Position
Full-Time Service Writer (Service Advisor / Billing Clerk) Transport Refrigeration, Inc. – Thermo King Dealer 📍 Oak Creek, WI 🔗 Apply now: www.trcompanies.com/careers Become the Nerve Center of a Fast-Moving Service Team Transport Refrigeration, Inc. (TRI) is hiring a Service Writer at our high-volume Oak Creek location—a mission-critical support hub for refrigerated transport fleets across Wisconsin. Also known as a Service Advisor or Billing Clerk, this full-time role supports the entire job lifecycle: from welcoming the customer to closing the repair order. You'll manage service documentation, coordinate scheduling, and collaborate daily with technicians, parts clerks, and the sales team to keep equipment moving and customers informed. This is a frontline role in a fast-paced environment, ideal for someone who thrives under pressure, takes ownership, and isn’t afraid to lead from the service counter.
Requirements
- 1+ year of experience as a Service Writer, Service Advisor, or Billing Clerk (dealership or fleet service preferred)
- Strong multitasking and cross-functional coordination skills
- Clear verbal and written communication, especially under time pressure
- Comfortable using Microsoft Outlook, Excel, and Word
- High school diploma or equivalent
- Valid driver's license
- Willingness to travel occasionally for training or cross-location support
Nice To Haves
- Familiarity with service order or dealership management software (preferred, not required)
Responsibilities
- Greet and triage walk-ins, scheduled service, and urgent requests
- Open and manage active repair orders (ROs) in a time-sensitive, high-volume shop
- Validate PO numbers, warranty eligibility, and payment methods pre-dispatch
- Assign technician jobs and actively monitor job progress and accuracy
- Partner with the Parts Department to ensure parts availability and correct usage
- Collaborate with the Sales Team to align expectations and customer communication
- Track technician labor, validate job documentation, and ensure error-free invoicing
- Process COD payments and manage serialized part registration
- Answer inbound service calls and provide clear, professional assistance
- Assist in weekly payroll support and occasional cross-department needs
Benefits
- $22–$26/hour, based on experience
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid holidays and PTO
- Paid onboarding, hands-on training, and clear promotion paths
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
