Service Writer

HERITAGE TRACTOR•Baldwin City, KS

2d•Onsite

About The Position

The Service Writer assists the Service Manager in maintaining accurate and on-time reports and records related to the service department's operation within the dealership. This role involves fielding customer inquiries, managing work orders, ensuring correct billing, maintaining service department filings, updating customer profiles, and promoting service marketing programs and solutions. The position also requires working with Centralized Transportation to maintain vehicle maintenance files in accordance with DOT regulations.

Requirements

Basic knowledge of accounting practices
Ability to use standard John Deere applications and applications such as Microsoft Office and internet functions
Knowledge of office procedures
High School diploma or equivalent experience

Nice To Haves

General understanding of mechanical/technical terms is preferred

Responsibilities

Fields internal and external customer inquiries to the Service Department
Follow service department processes to ensure internal and external customer satisfaction. This includes Repair Order, Standard Job Code, Warranty and Billing processes
Opens and maintains work orders until they are closed or invoiced
Reviews segments to ensure correct parts are listed and verifies that HTI charges and fees are properly billed and accounted for on work order
Maintains Service Department filings and records related to equipment manuals
May schedule and maintain mass channel relationships
Updates customer profiles with information such as equipment, hours, or other information from the customer repair orders
Actively promote and sell service marketing programs, financing and maintenance solutions to customers
Work with Centralized Transportation to maintain vehicle maintenance files in accordance with DOT regulations
Other duties as assigned