Service Writer - 2nd Shift

GTG Peterbilt•Cedar Rapids, IA

22m•Onsite

About The Position

GTG Peterbilt – Cedar Rapids is a family-owned full service Peterbilt truck dealership serving eastern Iowa since 1973. We have worked hard to provide the trucking industry with the highest quality products, sold and serviced by dedicated people to provide the highest return for our customers. We are looking for an experienced Service Writer/Advisor or Shop Foreman to join our dynamic team on the 2nd shift in our Cedar Rapids, IA location. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks. Ideal candidates will have a minimum of 2 years of experience as a Foreman, Lead Mechanic, or Service Writer. A polished professional appearance and excellent communication skills are essential. Must have a valid CDL (or willing to obtain CDL upon hire) with clean, insurable, driving record and be willing to work rotating Saturdays as scheduled.

Requirements

Must possess strong customer service skills.
Must have general computer knowledge.
Must demonstrate attention to detail.
Must pass pre-employment background check and drug screen.
Must have a valid CDL (or willing to obtain CDL upon hire) with clean, insurable, driving record and be willing to work rotating Saturdays as scheduled.

Nice To Haves

High school diploma or equivalent, preferred.
A college degree or a certificate/degree from a trade school is preferred but not required.
Combination of education, training, or experience providing the required knowledge, skills, and abilities.

Responsibilities

Greet customers in a professional and courteous manner in person or over the phone.
Schedule appointments and work assignments for technicians.
Open and close work orders providing as much information as possible.
Record, adjust and report mechanics time for work orders and payroll.
Work to resolve customer complaints.
Continually follow-up with customers on status of repairs.
Assist with warranty repair paper flow.
Consult with the parts department on special order parts and sublet repairs.
Instruct the following shift’s service writer on progress, any special instructions, and appointments.
Effective use of problem solving and customer service skills.
Keep Service Manager informed of all customer complaints and technician problems.
Perform other duties as assigned.