Service Writer

Pacific Golf & Turf•Spokane Valley, WA

1d•Onsite

About The Position

Pacific Golf & Turf is the Northwest's premium supplier of John Deere Golf and EZGO products. They are seeking a highly organized Service Writer who loves to provide excellent customer service. The company is growing and strives to be the best at taking care of its customers, looking for a qualified and motivated candidate to help them grow and be part of their winning team. The culture emphasizes hard work, fun, honesty, and dependability. The primary purpose and essential function of this role is to provide exceptional customer service and administrative support for the service department.

Requirements

HS diploma or equivalent with some applicable shop, service, or maintenance management/administration experience
Proficient and productive with Microsoft Word & Excel, typing 45 wpm, and 10-key calculator CRT/Data Entry and the ability to learn new systems
Ability to lift a weight of 50# or more, on occasion
Ability to solve practical problems and to read/interpret instructions furnished in written, oral, diagram or schedule form
Successful candidate will have a positive attitude, proven communication skills, enjoy being part of a team, and a desire to provide great customer service

Nice To Haves

Technical or mechanical experience
Warranty administration experience
Basic understanding of parts and inventory management
Customer service experience

Responsibilities

Answer phone calls directed to the service department and follow up with customers in a professional manner
Schedule and coordinate service appointments
Review & process technician notes. Ensure accuracy and that notes are presented in a way that is easy to understand
Preparing service quotes and relay to customers
Open, review, and close repair orders. Ensure accuracy and file warranty claims
Stay current on warranty guidelines/requirements in order to ensure optimal reimbursement and develop relationships with our manufacturers
Follow up on shorted warranty claims and recover as much as possible
Monitor recalls from manufacturers and ensure compliance
Work with Service Manager to achieve overall company goals as well as branch location goals
May perform additional duties as assigned by leadership