Service Writer

Taylor Northeast • Baltimore, MD

2d • Onsite

About The Position

Taylor Northeast is the mid-Atlantic and New England’s premier dealer of forklifts, container handlers, railcar movers, industrial floor cleaning machines, and much more. Headquartered near Reading, Pennsylvania with multiple branch facilities from Baltimore to New Hampshire, they sell, rent, service, and rebuild a range of custom and heavy duty material handling equipment. The company is a flagship member of the H&K Equipment Group, a fast-growing network of four operating companies throughout the US, specializing in full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. They are currently seeking a Service Writer for their east Baltimore, MD shop. The applicant should have experience in a service department, preferably with a background in industrial scrubbers and sweepers repair and service.

Requirements

• Customer service skills are paramount
• Experience working in a service department
• Strong communication skills
• Solid negotiating capabilities
• Strong technical capacity to quote repair
• Solid problem solving and trouble-shooting skills
• Proficient with Microsoft Word and Excel
• Results driven

Nice To Haves

• background in industrial scrubbers and sweepers repair and service
• Strong technical background and aptitude with floor scrubbers and sweepers

Responsibilities

• Provide technical advice and resolution of a wide range problems in a timely manner to customers
• Manage warranty claims with the OEMs
• Work with sales and administrative personnel to ensure the customers’ needs are addressed correctly the first time
• Evaluate needs of each customer on an individual basis
• Continue education on new products and lines offered by the company by attending necessary training
• Ability to clearly explain repair issues to customers with varying technical backgrounds
• Responsible for coordinating PM schedules for all customers
• Maintain shop and road repair schedules in order to ensure to maximize efficiencies of labor, supplies and overall cost

Benefits

• Competitive salary which is commensurate upon experience
• 401(k) with company match
• Health insurance (majority paid for by the company)
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees