Service Writer

JAMES RIVER EQUIPMENT GROUP•Castle Hayne, NC

1d•Onsite

About The Position

Join the team at James River Equipment in Wilmington. Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace. This position is day shift, Monday-Friday. As a Service Advisor, your more typical responsibilities will include completing customer service authorizations, providing cost estimates, ensuring customer credit, identifying repair needs, communicating job timelines, soliciting additional service work, assigning repair times, supervising technicians, approving service reports, performing final inspections, reviewing invoices, and invoicing customers for various types of work.

Requirements

High School diploma or equivalent experience
Outstanding interpersonal and customer service skills
Ability to handle customer volume
Strong technical background
Strong communication skills
Ability to multi-task and follow up with customers

Nice To Haves

1-3 or more years of experience as a service writer or service advisor in a related industry strongly preferred
CDK experience strongly preferred
Knowledge on Service Department Operations and heavy equipment technology is strongly preferred

Responsibilities

Complete customer service authorizations
Provide cost estimates or quotations as required
Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required
Identify all repair needs
Communicate estimated job start time and completion date – update completion date as necessary
Solicit additional service work identified by technician’s inspection and found during repair of the equipment
Assign SPG’s or estimated repair times to work order segments
Supervise technicians and manage service jobs
Approve technician’s service report and perform final inspection of the machine
Review invoice with customer prior to closing work order
Invoice customer, internal, and warranty work