Service Writer

LandPro Equipment LLC•Watsontown, PA

9d•$40,000 - $50,000

About The Position

Manages the flow of work through the Service Department from customer interaction through repair completion and invoicing. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership.

Requirements

Basic knowledge of accounting practices and office procedures
Strong customer service and communication skills in person and over the phone
Ability to use standard desktop applications such as Microsoft Office and internet functions
Ability to multitask in a fast-paced environment
Ability to analyze and interpret internal reports
General understanding of mechanical/technical terms is preferred
High school diploma or equivalent experience

Nice To Haves

General understanding of mechanical/technical terms is preferred

Responsibilities

Fields internal and external customer inquiries to the Service Department
Open work orders as directed by the Service Manager/Shop Foreman and manage the work order cycle process until they are closed and invoiced
Monitor and maintain Service Productivity and Attendance Report for accuracy and weekly payroll processing
Maintain the service library with current information (e.g. files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Utilize Modern to assist with scheduling and communication with customers
Maintain Service Department filing and records
Knowledge of DSi and may be responsible for assisting in DSi for transportation
Update customer profiles regarding equipment, hours, or other information from the customer work orders
Responsible for other duties as assigned by your manager