Service Writer

Great Western Trailer•Tulsa, OK

19h•Onsite

About The Position

Great Western Trailer (GWT) is hiring a full-time Service Writer at our Tulsa, OK facility. As a Service Writer, youll be the first and last point of contact for our customersgreeting them, understanding their service needs, and coordinating with our technicians to ensure a smooth and professional repair experience. Be a part of our team Apply now! Whats in it for you? Weekly Paychecks Get paid on time, every time. Weekday Schedule Monday-Friday, 8:00 AM 4:30 PM (No weekends!). Comprehensive Benefits Package Health, dental, vision, and life insurance. 401K, Flexible Spending & Health Savings Account options. Paid Time Off & Sick Leave Enjoy work-life balance. Employee Perks Discounts, Employee Assistance Program, and a $400 Benefit Card. Supportive Environment Work closely with a collaborative and experienced team. Who Were Looking For GWT is looking for customer-focused professionals who are: Excellent Communicators Able to clearly explain service needs and updates. Organized & Detail-Oriented Skilled at managing appointments, paperwork, and follow-ups. Team-Oriented Comfortable working with technicians and customers alike. Problem Solver s Ready to assist with administrative tasks and customer concerns.

Requirements

Excellent organizational and communication skills.
Comfortable learning new systems and working across departments.
High school diploma or GED.
Basic computer skills (Microsoft Office proficiency preferred).

Nice To Haves

Previous experience in a service writer or customer service role.
Bilingual (Spanish) is a plus.

Responsibilities

Greet customers and assess their service needs.
Build strong customer relationships and ensure satisfaction.
Schedule service appointments and maintain accurate records.
Communicate repair needs to technicians and follow up on progress.
Prepare and review work orders, estimates, and invoices.
Collect payments and verify payment methods.
Answer phone calls and respond to inquiries.
Perform general administrative tasks including data entry, filing, scanning, and emailing.
Assist with accounts payable invoice entry for service vendors.
Support the Service Manager with additional administrative duties as needed.