Service Writer

About the position

The position serves as the initial contact person for the office, responsible for receiving and screening calls and visitors. The role involves coordinating communication flow efficiently among staff, the general public, and businesses, while also managing timecards for technicians and reconciling payroll entries biweekly. Additional clerical duties include typing, filing, creating work order jackets, scanning completed work orders, and making travel arrangements as needed.

Responsibilities

• Serve as initial contact person, receive and screen calls and visitors.
• Coordinate the flow of communication through the assigned office in an efficient and effective manner.
• Enter all timecards for technicians.
• Reconcile all payroll entries before payroll is run biweekly.
• Perform miscellaneous typing for the service department.
• Assist with filing from other areas of the shop office.
• Create work order jackets for all cost centers.
• Scan completed work orders.
• Make hotel/flight reservations as needed.
• Perform a variety of general clerical duties including maintaining and filing records, verifying accuracy of information, and recording information.

Requirements

• High school graduate or equivalent.
• Proficient data entry capabilities.
• Ability to speak, read, write, and understand English.
• Ability to work in a team environment.
• Proficient in use of a desktop computer, including Microsoft Office products.
• Must be able to operate a PC, dealer AS400 computer system, all related software, e-mail, calculator, telephone, fax machine, copy machine, and printer.
• Ability to work with customers in a professional manner and develop/maintain relationships.