Service Writer - Waterville, ME

Vip Tires & Service • Waterville, ME

289d

About The Position

The Service Writer lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Requirements

• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• One year of related experience in automotive service field.
• Completion of two-year college or technical school program recommended.
• Current, valid driver's license issued in state of residence.
• Equipment Safety Certification.
• ASE Certification C1- Service Consultant required.
• State Inspection License Required (w applicable).

Nice To Haves

• ASE Certification P2 - Parts Specialist recommended.
• ASE Certification G1 - Maintenance and light repair recommended.

Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
• Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
• Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below.
• Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order.
• Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Associate degree