SERVICE WRITER - FLEET MAINTENANCE
About The Position
The purpose of this classification is to ascertain automotive problems and services by listening to customer's description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules. Maintain customer rapport by providing excellent customer service. The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Prepare service repair work orders. Plans, prioritizes, and schedules vehicle maintenance and repair work; prioritizes work orders; assigns work to mechanics; provides direction regarding techniques, expectations, specifications, and standards; and monitors work to ensure adherence to same. Reviews and inspects maintenance and repair work in progress and upon completion; ensures employees are adhering to approved work techniques and safety practices; and ensures work products meet project specifications and quality standards. Prepares and/or reviews vehicle maintenance reports, records, and maintains logs of work performed, parts used and/or replaced, and labor hours. Enter data into the department's automated system to track work orders and work completed. Adhere to monthly close out procedure for the department billing. Tracks preventative maintenance schedules, account for vehicles needing emissions, and ones that have been completed. Check and log in all incoming vehicles on the "Work Line" for repairs and calls and informs customers when their vehicles are ready. Responds to calls from County personnel in need of roadside assistance and responds to questions from personnel in other departments. Performs other related duties as required.
Requirements
- High school diploma or GED with vocational training in auto mechanics or a related field
- Three (3) years of experience performing automotive and equipment repair work
- Valid Georgia driver's license
Responsibilities
- Prepare service repair work orders.
- Plans, prioritizes, and schedules vehicle maintenance and repair work
- Reviews and inspects maintenance and repair work in progress and upon completion
- Prepares and/or reviews vehicle maintenance reports, records, and maintains logs of work performed, parts used and/or replaced, and labor hours.
- Enter data into the department's automated system to track work orders and work completed.
- Adhere to monthly close out procedure for the department billing.
- Tracks preventative maintenance schedules, account for vehicles needing emissions, and ones that have been completed.
- Check and log in all incoming vehicles on the "Work Line" for repairs and calls and informs customers when their vehicles are ready.
- Responds to calls from County personnel in need of roadside assistance and responds to questions from personnel in other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
Number of Employees
501-1,000 employees
