Service Writer / Advisor

Longview•Longview, TX

15d•$40,000 - $50,000

About The Position

The Service Advisor works proactively to ensure the daily operation of the service reception, and that other service needs and expectations are met, from customer inquiry through the completion of the invoice and follow-up. This work contributes to an optimized utilization of the service shop and long profitable relations with the customer.

Requirements

Maintain up-to-date product knowledge of International and IC Bus products and services to effectively support customer needs and business processes.
Uphold safety and health standards by following policies and procedures to ensure a safe, compliant, and sustainable work environment for all employees.
Deliver exceptional service by maintaining strong client relationships and consistently meeting the needs of internal and external customers.
Take initiative and drive solutions by addressing issues proactively and seizing opportunities.
Identify and resolve issues efficiently, escalating complex problems as needed.
Collaborate proactively to support a cohesive work environment and achieve shared goals.
High school diploma or General Education Degree (GED).
Knowledge of Trucks/Trailers

Nice To Haves

1 year experience preferred but not required.

Responsibilities

Gather customer complaint details and expectations.
Perform vehicle walk around inspection, verify vehicle information.
Connect to truck and perform on the spot vehicle diagnostics.
Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information.
Obtain customer’s signature.
Establish “promised time” based on shop workflow, communicate with foreman.
Establish customer’s method of payment.
Obtain credit approval, if necessary.
Create repair order in the business system, and assist in correct procedural work flow.
Check on progress of repair throughout the day.
Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.