Service Writer/Advisor

Bobcat of Huntsville•Madison, AL

21h

About The Position

Bobcat of Huntsville is a full service Bobcat Dealership! We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Huntsville offers parts as well as both mobile and shop service, and a full line of concrete supplies. Bobcat of Huntsville is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills and a willingness to learn our business. Spanish speaking preferred but not required. Monday - Friday Dayshift

Requirements

Excellent communication skills, both verbal and written
Relevant experience is a plus
Familiarity with the inner workings of a service drive
Must be able to pass a drug screen
Occasionally lifting /carrying up to 50 pounds or pushing/pulling small objects
Sitting most of the time
Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
Occasionally exposed to weather conditions, fumes, and loud noise

Nice To Haves

Spanish speaking preferred but not required

Responsibilities

Schedule all service work and provides supervision of administration and warranty
Take all service requests from salesmen and customers as a service writer
Understanding of the billing process
Answer phones and direct calls to the appropriate department
Communicate with Parts Department and Warehouse team for technician parts needs
Assist in basic parts functionality such as looking up, pulling, and processing parts through the billing process as needed.
Verify parts are entered properly on service orders
Assist the service manager in meeting department goals as needed
Greet customers and assist with unloading/loading machines
Communicate effectively to customers regarding technicians findings