Service Writer/Advisor

Bobcat of Huntsville • Madison, AL

1d

About The Position

Bobcat of Huntsville is a full service Bobcat Dealership! We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. Bobcat of Huntsville offers parts as well as both mobile and shop service, and a full line of concrete supplies. Bobcat of Huntsville is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills and a willingness to learn our business. Spanish speaking preferred but not required. Monday - Friday Dayshift

Requirements

• Excellent communication skills, both verbal and written
• Relevant experience is a plus
• Familiarity with the inner workings of a service drive
• Must be able to pass a drug screen
• Occasionally lifting /carrying up to 50 pounds or pushing/pulling small objects
• Sitting most of the time
• Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
• Occasionally exposed to weather conditions, fumes, and loud noise

Nice To Haves

• Spanish speaking preferred but not required

Responsibilities

• Schedule all service work and provides supervision of administration and warranty
• Take all service requests from salesmen and customers as a service writer
• Understanding of the billing process
• Answer phones and direct calls to the appropriate department
• Communicate with Parts Department and Warehouse team for technician parts needs
• Assist in basic parts functionality such as looking up, pulling, and processing parts through the billing process as needed.
• Verify parts are entered properly on service orders
• Assist the service manager in meeting department goals as needed
• Greet customers and assist with unloading/loading machines
• Communicate effectively to customers regarding technicians findings

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed