Service Writer/Advisor

Elm Chevrolet Co•Elmira, NY

14d•Onsite

About The Position

Elm Chevrolet is a busy, customer-first service center in Elmira, NY. We pride ourselves on delivering dependable repairs and maintenance while ensuring every customer receives the care and respect they deserve. To keep up with growing demand, we’re looking for an experienced Service Advisor/Writer who can be the link between our customers and our technicians.

Requirements

Basic computer ability – able to comfortably use dealership or scheduling software.
Valid driver’s license with a good driving record.
Automotive background – general understanding of vehicle systems to communicate effectively with both customers and technicians.
Strong people skills – able to build trust and provide an outstanding customer experience.
Clear communicator – both verbally and in writing.
Organized and efficient – can handle multiple customers and tasks in a fast-paced setting.
Industry experience required – previous work as a Service Advisor/Writer or in a customer-facing automotive role.

Responsibilities

Be the first friendly face to welcome customers and discuss their service needs.
Clearly explain repair recommendations, maintenance services, and associated costs.
Build accurate estimates and review them with customers.
Organize and schedule repair orders to maintain efficient shop flow.
Work closely with technicians to confirm jobs are done right and on time.
Keep complete, detailed records of services performed and customer preferences.
Provide updates during the repair process and follow up afterward to ensure satisfaction.
Handle questions, concerns, or complaints in a professional and solutions-focused manner.
Use dealership software to schedule, update, and process service orders.