Service Writer / Administrative Coordinator, Decatur, AL

Wilks Tire & Battery Service • Decatur, AL

1d • Onsite

About The Position

Service Writer
As a Customer Service Writer, you will gain hands-on experience in one of Wilks Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team-environment.
Administrative Coordinator
As an Administrative Coordinator, you will learn all aspects of the business and assist the General Manager with all paperwork and other administrative duties.

Requirements

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Commitment to following established safety policies and procedures.

Nice To Haves

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire or Parts Sales experience
• Previous administrative organization and work experience

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction through understanding their needs.
• Understand and be able to describe all warranties, advertising, and promotion of products and services.
• Learn and take responsibility for the administrative functions of the store.
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Make recommendations to guests based on manufacturing recommendations.
• Promote self-development by utilizing Company provided training tools.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED