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The GAIN Service Worker (GSW) is an integral part in the GAIN Program. A GSW provides comprehensive case management to GAIN participants to ultimately help participants achieve financial independence and secure full-time employment. The role of the GSW is to lead the participant through the GAIN process explaining how participating in Welfare-to-Work activities and finding employment will lead to increasingly higher levels-of self-sufficiency, and the benefits and advantages of working. GSW communicate with participants in person, by phone, and by mail. They have knowledge to review employment goals and to identify and assist participants in resolving barriers to participation in job search and employment; promote higher level of active engagement and inspire participants to believe that they can be successful and have the life they want. Meet performance placements such as job search goals for the unit and office outlined in project and management requirements. GSW will schedule appointments, document communication and activities regarding case management and their results.