Service Warranty Administrator- Automotive Dealership

Five Star Ford of Texas LTD • North Richland Hills, TX

122d

About The Position

Five Star Ford North Richland Hills, is a trusted and customer-focused automotive group committed to providing top-quality service and support. We are seeking a detail-oriented Service Warranty Administrator to join our team and ensure all warranty claims are processed accurately and efficiently. The Service Warranty Administrator is responsible for coordinating, preparing, and submitting manufacturer warranty claims. This role requires strong organizational skills, attention to detail, and the ability to work closely with service advisors, technicians, and manufacturers to ensure timely reimbursement.

Requirements

• Previous experience as a Warranty Administrator or in an automotive service office role preferred.
• Knowledge of manufacturer warranty policies and dealership service operations.
• Strong organizational skills with high attention to detail.
• Proficient in dealership management software (CDK) and Microsoft Office Suite.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Applicants must have a valid driver's license and must complete the pre-employment screening.

Responsibilities

• Accurately prepare, review, and submit warranty claims to the manufacturer.
• Verify repair orders for proper completion, accuracy, and compliance with manufacturer guidelines.
• Maintain records of all warranty claims, submissions, and authorizations.
• Communicate with service advisors and technicians to resolve claim issues.
• Monitor claim status and follow up with manufacturers to ensure timely payment.
• Stay current with manufacturer policies, procedures, and warranty bulletins.
• Assist with internal warranty audits and compliance checks.
• Provide administrative support to the service department as needed.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays- full time Employees
• Employee discounts on vehicles, parts, and service

What This Job Offers

• Job Type: Full-time