Service VIP Representative

Doral Automotive Group • Miami, FL

7d • Onsite

About The Position

Ford of Kendall located in Miami, FL. Ford of Kendall is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We are a family-owned business and our goal is to make you feel like a part of our Ford of Kendall family. Are you a highly motivated individual with a positive personality and passion for working in a fast-paced, customer driven environment? If this sounds like you, then consider applying to join our team! The Service V.I.P Specialist engages service drive customers to determine what customers are most likely to purchase or lease a vehicle.

Requirements

• Auto dealership experience required
• Experience in retail, retail lease and extended service contracts
• Maintains professional appearance
• Excellent communication, listening and interpersonal skills
• Excellent organizational skills
• Possess the drive to work independently and the ability to be self-motivated
• Maintain a professional, respectable and well-groomed appearance
• Extensive knowledge of computers, internet and smart phones

Responsibilities

• Meets and greets the customers in the Service Drive to possibly identify a new opportunity
• Determine each customer’s vehicle needs by asking questions and listening
• Once a service lead is determined to be active, the customer is turned over to a sales associate
• Provide excellent customer service to customers
• Using AutoAlert to mine clients and work with lease renewals

Benefits

• Work with the latest technology
• Health, Vision, Dental and Supplemental insurance
• Company Paid Long Term Disability
• Company Paid Life Insurance
• Company Paid Employee Assistance Program
• 401K Match
• Employee Vehicle Purchase Program
• Vendor Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed