Service Valet

Mercedes-Benz, Infiniti, Subaru Dealership Group

1d•Onsite

About The Position

Subaru of Gwinnett has been in business since 2002, and in that time have built a reputation on providing courteous, honest service. We maintain the highest level of integrity and professionalism in every area of our business, and are looking for talented individuals to join our team and uphold the Subaru Love Promise. If you like cars, you are going to love Subaru. Currently building a climate controlled Service Drive, to accompany our automated car wash, and process driven team. Join us and help take care of the greatest vehicles for the greatest clients. Career advancement within the company is preferred. We believe in building lifelong relationships with our customers, earning their trust and exceeding their expectations by providing customer service with integrity and compassion. We believe in being a positive force in the communities where we live and work with actions the set an example for others to follow. We offer state of the art professional environment to conduct business. These openings are not just a job, they are a career path that can be both lucrative and emotionally rewarding. If you are interested, want more in life than just a job, aspire to earn more than your peers, and want a balanced lifestyle then please continue.

Requirements

Prior to being employed, applicants for employment must participate in the Dealership’s normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.
Subaru of Gwinnett has a diverse Drug-Free workforce and is an Equal Opportunity Employer.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or the equivalent.
All applicants must be authorized to work in the USA.
All applicants must be insurable under our Garage-Keepers insurance requirements and maintain insurability during employment.
Ability to read, comprehend, and interpret, and carry out: simple instructions, short correspondence furnished in written, oral, schedule, or diagram form.
Ability to write routine reports and correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to respond to common inquiries or complaints from customers.
Ability to use technology to carry out daily tasks.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals in American units of measure.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Physical demands include: constantly position body and move in order to greet clients and inspect vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate equipment; repetitive motion
Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with occasional exposure to chemicals, and moderate to loud noise levels.

Responsibilities

Facilitate Loaner Vehicle process with Advisors and Clients
Utilize Loaner Vehicle software program (TSD) to issue and monitor loaner usage
Perform audits to maintain inventory and vehicle location verification
Notify Advisors of adverse loaner condition or extensive time on loan
Report to Service Manager, any misuse or damage to loaners
Provide and promote the Subaru Love Promise at every available opportunity with clients and staff
Warmly welcome and greet all service clients in a timely manner in the main service drive. You are our ambassador; your charm is clearly evident in everything you do and/or say. Maintain a professional personal appearance and work space
Actively listen to our clients and their needs and interpret body language and tone in order exceed client’s expectations
Engage in the process to make our dealership better for our clients and our co-workers
Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience
High Manufacturer customer satisfaction survey scores is a must
Abide by company policy and departmental best practices and procedures
Perform other duties as assigned