Service Truck Technician

Werner Enterprises•Dallas, TX

About The Position

Our service Truck Technicians travel within a 60-mile general radius to repair both tractors and trailers that need roadside assistance and make repairs to both tractors and trailers that are located at customers shipping yards or parking lots. They are responsible for the smooth operation of their service areas and maintaining their service truck, service sites, documentation, and inventory. RESPONSIBILITIES Service truck technicians must be knowledgeable and well-rounded enough to maintain all Werner equipment dedicated to their service area without the need of outside intervention. Technicians must be capable of working independently and are responsible for the day-to-day operation of their service area. The goal of these operations is to minimize the need for OTR or 3rd party repairs as much as possible to reduce overall maintenance costs and equipment downtime. The main purpose of this position is to minimize the need for OTR or 3rd party repairs as much as possible to reduce overall maintenance costs and equipment downtime by completing any needed repairs in the tech’s service area in a timely manner. This has been proven to drastically reduce both as well as creating a much better relationship between Werner and our dedicated customers. Due to the nature of the essential job functions of this role, this is a safety sensitive position.

Requirements

Multiple years of job specific experience
Well-rounded knowledge and ability to complete a wide range of repairs unassisted
Ability to operate and maintain a service truck
Ability to read shop service manuals and wiring diagrams
Ability to operate independently and follow direction
Ability to complete and maintain any necessary documentation
Ability to lift in excess of 100 lbs.
Minimum of 2 years truck and trailer/ job specific repair experience
Minimum of 2 years experience mounting/dismounting tractor trailer tires
Ability to read and write
Basic computer knowledge and data entry experience
Valid drivers license and good driving record
Ability to pass the Human Performance Evaluation physical

Responsibilities

Repair trucks and trailers to include- · Tire repair and/or tire replacement- Mount/dismount by hand
Replace fuel filters
Jump start trucks or refrigerated trailers
Replace batteries/ alternators
Repair/replace trailer door seals
Repair/replace trailer dolly legs
Repair/replace trailer doors and hardware
Repair/replace air brake system components
Repair coolant leaks
Patch holes in trailer roof, side panels, and floor
Repair electrical and lighting problems
Repair suspension and air ride systems
Weld and/or replace mud flap brackets, ICC bumpers, and other components that may need welding.
Complete all Federal/ Werner inspections and repair campaigns
Any other repair that is reasonably completed on customer property
Any additional duties requested by the service truck manager
Tech must be able to coordinate with the following through phone, email, and other means to ensure the smooth operation of their service areas- · Onsite Werner staff · Werner drivers · Our dedicated customer · Purchasing/parts team · Werner dedicated road breakdown · Service truck manager
As part of this position the service truck techs act as their own service writers by creating and completing repair orders using the service truck systems for each repair they complete. Using these systems, they will bill both their parts and labor as well as complete Federal/Werner inspection forms. They also assist in scheduling repairs/inspections along with Werner onsite staff and/or drivers.
Service truck technicians are required to maintain their service truck. This includes. · Keep service truck clean and organized · Keep up with the truck’s maintenance schedule and ensure services are completed on time · Keep truck and equipment in good operational order to ensure no downtime due to failure
Service truck technicians are also required to maintain their sites inventory. This includes. · Keeping the inventory storage area organized · Parts correctly labeled and stored in the proper bin location · Ensure inventory is restocked in a timely manner to not create any downtime due to inventory shortages · Complete inventory inspections multiple times a year when requested by purchasing · Work closely with the service truck parts manager to ensure parts are delivered and received in a timely manner. As well as assisting to correct any issues with inventory.
Service truck technicians are also required to meet monthly maintenance cost savings goals put in place by management. Technicians must stay on task and work in an efficient manner to achieve the goals set each month.