Service Transfer Coordinator

First American • Santa Ana, CA

1d • $27 - $36

About The Position

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Service Transfer Coordinator How You'll Contribute Provides a wide range of support in the day-to-day workflow in conjunction with servicing transfers and MSR acquisitions. Participates in due diligence activities from deal initiation through execution. Gathers and creates auditable project documentation, including but not limited to due diligence activities, data mapping decisions and customer impact assessments. Maintains project schedules, task lists and reporting for loan acquisitions and servicing transfers. Ensures appropriate Agency forms, approvals and instructions are completed for new sub-servicing relationships. Maintains appropriate files by transfer or acquisition, which contain relevant information relating to the sale and transfer. Follows up with prior servicer for all needed loan information or documentation related to the servicing transfer. Works closely with internal servicing business units to ensure information needed from prior servicer is delivered timely and in a useful format and makes updates to the system of record as needed. Ensures complete deal onboarding by confirming receipt of electronic data, loan images and physical loan documents and other transaction settlement requirements. Reviews repurchase demands from the Agencies and works with counterparties to resolve repurchase demands. Manages outstanding claims due from counterparties. Manages service release repurchases and/or interim servicing. Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations. Actively contributes to the results of a team and works toward achieving goals and objectives.

Requirements

• High School diploma or equivalent
• 1-3 years mortgage experience with understanding of the loan servicing life cycle
• Working knowledge of fundamental concepts, practices and procedures used within the mortgage industry
• Self-motivated. Ability to accomplish goal/project-oriented work with minimal supervision
• Strong organizational skills and ability to meet demands and strict deadlines
• Must be able to accept ownership of related duties
• Strong time-management, organizational, and project planning skills
• Strong presentation skills
• Strong verbal and written communication skills

Nice To Haves

• Some college preferred
• 3+ years of experience within the mortgage industry preferred
• Black Knight MSP experience preferred
• Residential mortgage management experience preferred

Responsibilities

• Provides a wide range of support in the day-to-day workflow in conjunction with servicing transfers and MSR acquisitions.
• Participates in due diligence activities from deal initiation through execution.
• Gathers and creates auditable project documentation, including but not limited to due diligence activities, data mapping decisions and customer impact assessments.
• Maintains project schedules, task lists and reporting for loan acquisitions and servicing transfers.
• Ensures appropriate Agency forms, approvals and instructions are completed for new sub-servicing relationships.
• Maintains appropriate files by transfer or acquisition, which contain relevant information relating to the sale and transfer.
• Follows up with prior servicer for all needed loan information or documentation related to the servicing transfer.
• Works closely with internal servicing business units to ensure information needed from prior servicer is delivered timely and in a useful format and makes updates to the system of record as needed.
• Ensures complete deal onboarding by confirming receipt of electronic data, loan images and physical loan documents and other transaction settlement requirements.
• Reviews repurchase demands from the Agencies and works with counterparties to resolve repurchase demands.
• Manages outstanding claims due from counterparties.
• Manages service release repurchases and/or interim servicing.
• Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
• Actively contributes to the results of a team and works toward achieving goals and objectives.

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED