Service Training Consultant

Caterpillar Inc.•Peoria, IL

1d•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers. The Service Training Consultant will develop, coordinate, and deliver comprehensive training solutions, which involve proficiently using and maintaining training aids and lab equipment. The consultant will also collaborate with product groups to create instructor-led training (ILTs) and web-based training (WBTs) on various technologies. Actively involved in promoting optimizing training resource utilization and driving technological adoption ensuring that training initiatives are consistently aligned with organizational goals and standards.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Nice To Haves

Extensive experience installing and troubleshooting Cat technologies such as Grade Control, Remote Control, and Autonomy
Delivering training on complex topics to dealers, customers, or internal audiences
Associate’s degree in a technical field or minimum 5 years technical experience servicing Caterpillar equipment and technology.
Working knowledge of Caterpillar Systems such as SIS, PRWB, VisionLink, E.T., etc.
Familiar using Adobe InDesign, Illustrator and 3D Mockup and SAP 3D software
Mining and or Construction Industry product application experience
Caterpillar Instructor Accreditation Program (CIAP)
Proven ability to adjust and effectively train multi-cultural audiences
Positive attitude of responsibility, safety and keeping standards high
Passionate about people development
Spanish or other language capabilities are a plus

Responsibilities

Conduct Cat Technology Training: Deliver hands-on and theoretical training for various Cat Technologies (Grade Control, Remote Control, Autonomy, etc.) to dealers and Customers
Collaborate with dealers, customers, Demonstration & Learning Centers (DLC’s), and the worldwide technology instructor team to lead the coordination of training events
Ensure participants understand the operating principles, maintenance/ repair requirements, and best practices for each technology
Guide participants in system diagnostics, troubleshooting, and optimization
Learning Solutions Development: Lead the development of customized training solutions in partnership with the machine & technology product groups
Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements
Develop both instructor led and e-learning content, tailored to meet various learner needs