Service Technician

idcAutomatic • Coon Rapids, MN

93d

About The Position

Perform service and repair to garage doors and related equipment while exceeding customer expectations and meeting Company standards.

Requirements

• High school diploma or GED required.
• Associate’s degree in Construction Electrician or related trade certification preferred.
• Six (6) months of garage door installation experience required.
• Two (2) IDEA certifications preferred.
• Ability to effectively utilize technology (tablets, mobile phones, computers, email, and scheduling software).
• Must have a current and valid driver’s license in good standing.
• Forklift/aerial lift certification or the ability to obtain certification required.
• Ability to obtain DOT certification required.
• Power limited licensure preferred.
• Ability to navigate to assigned job sites.
• Strong verbal and written communication skills required.
• A high level of attention to detail, organization and follow-through skills.
• Excellent time management and ability to work with minimal supervision.
• Demonstrated sound judgement, problem solving and decision-making in emotional, difficult, and stressful situations.
• Ability to read and interpret documents such as open job tickets, service logs and procedure/technical manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio and percent.
• Strong customer service (internal and external) focus.

Nice To Haves

• Power limited licensure preferred.
• Two (2) IDEA certifications preferred.
• Associate’s degree in Construction Electrician or related trade certification preferred.

Responsibilities

• Perform service and repair to garage doors and related equipment using a variety of power tools, hand tools, ladder and lift mechanisms.
• Review assigned job ticket and determine correct equipment and parts to be loaded for transport to job sites.
• Load and unload garage door sections and parts in trucks and transport to assigned job sites daily.
• Deliver a high level of service to internal and external customers.
• Log job completion, including parts used and time on the job site and submit to Supervisor daily.
• Clear jobs as completed with Supervisor.
• Assess parts, time to complete the job and other resources needed to perform the required service.
• Develop a quote for service requested to include parts, time and resources.
• Perform troubleshooting on garage doors and related equipment.
• Maintain vehicle, equipment, tools, and inventory in a clean, safe, and efficient manner to obtain optimum operation.
• Adhere to and maintain compliance with established systems, policies and procedures.
• Comply with all safety and housekeeping expectations and 5s standards.
• Keep supervisor and Sales team informed of progress, issues and successes.
• Identify, recommend and implement opportunities for continuous performance and process improvements.
• Contribute to a spirit of cooperation and teamwork within and between departments.
• Demonstrate and uphold Company values.

What This Job Offers

• Education Level: High school or GED