Service Technician

Goodwin Tucker • Dubuque, IA

268d

About The Position

This position is responsible for going out to customer job sites to troubleshoot, diagnosing, and repair the commercial kitchen equipment, refrigeration equipment, and/or HVAC equipment. Communication to the customer regarding services performed is essential.

Requirements

• Refrigeration technicians must be EPA certified
• Familiarity with commercial kitchen equipment, and/or refrigeration and HVAC equipment and service terminology
• Must be highly safety conscious. Abide by lockout/tagout training
• Strong troubleshooting skills, problem solving and organizational skills
• Ability to work independently or as a team player
• The ability to work with customers, co-workers, and factory personnel in a courteous and tactful manner to resolve problems
• The ability to concentrate, handle pressure, meet deadlines and pay attention to detail
• Good organizational skills. Motivated, outgoing, self-starter. Able to follow through on duties and assignments with minimal supervision
• Excellent time management skills, the ability to prioritize and manage multiple projects
• Maintain professional appearance/demeanor
• Maintain positive attitude under stress
• Must be at least 18 years of age
• Completion of a satisfactory background check and drug screen is required
• Valid Drivers’s license and driving record that aligns with our safety standards

Responsibilities

• Arrive to work site on time
• Read and interpret work orders and repair tickets, make accurate and legible notes as to work performed
• Properly troubleshoot, diagnose, and repair commercial kitchen equipment, refrigeration equipment, and/or HVAC equipment
• Perform preventative maintenance contracts
• Fill out work orders completely
• Define service problems, collect data, establish facts and draw valid conclusions about work needed to be performed for estimates or proposals
• Communicate with customers regarding repairs, with dispatch regarding status of job, with parts dept to order correct parts, with General Manager or Service Manager on difficult calls, and with manufacturers as needed for help diagnosing problem with equipment
• Collect on tickets as needed
• Research service history for customers’ equipment
• Keep certain warranty parts for return to the respective factories
• Maintain own hand tools and tools provided by the company
• Maintain company vehicle, including keeping it clean, keeping inventory maintained and orderly, keeping vehicle fueled and ensure service gets scheduled for regular oil changes and other services
• Must be available for overtime calls and weekend schedule. Technicians are on a rotating weekend and night duty schedule. We are open 24 hours a day, 7 days a week for service

Benefits

• Competitive industry pay based on experience with the opportunity to advance
• Company sponsored healthcare for full-time employees
• 401k with employer match
• Paid time off and holiday pay
• Year-round work – We provide our teams with consistent work
• Company cell phone & Tablet with easy-to-use dispatch/invoicing software
• Well-stocked company vehicle with a gas card
• Dispatch from home and work in surrounding areas
• Career advancement – We provide ongoing training for our Team Members

What This Job Offers

• Job Type: Full-time
• Number of Employees: 101-250 employees