About the position
Perform service and repair to garage doors and related equipment while exceeding customer expectations and meeting Company standards.
Responsibilities
- Perform service and repair to garage doors and related equipment using a variety of power tools, hand tools, ladder and lift mechanisms.
- Review assigned job ticket and determine correct equipment and parts to be loaded for transport to job sites.
- Load and unload garage door sections and parts in trucks and transport to assigned job sites daily.
- Deliver a high level of service to internal and external customers.
- Log job completion, including parts used and time on the job site and submit to Supervisor daily.
- Clear jobs as completed with Supervisor.
- Assess parts, time to complete the job and other resources needed to perform the required service.
- Develop a quote for service requested to include parts, time and resources.
- Perform troubleshooting on garage doors and related equipment.
- Maintain vehicle, equipment, tools, and inventory in a clean, safe, and efficient manner to obtain optimum operation.
- Adhere to and maintain compliance with established systems, policies and procedures.
- Comply with all safety and housekeeping expectations and 5s standards.
- Keep supervisor and Sales team informed of progress, issues and successes.
- Identify, recommend and implement opportunities for continuous performance and process improvements.
- Contribute to a spirit of cooperation and teamwork within and between departments.
- Demonstrate and uphold Company values.
Requirements
- High school diploma or GED required.
- Associate’s degree in Construction Electrician or related trade certification preferred.
- Six (6) months of garage door installation experience required.
- Two (2) IDEA certifications preferred.
- Ability to effectively utilize technology (tablets, mobile phones, computers, email, and scheduling software).
- Must have a current and valid driver’s license in good standing.
- Forklift/aerial lift certification or the ability to obtain certification required.
- Ability to obtain DOT certification required.
- Power limited licensure preferred.
- Ability to navigate to assigned job sites.
- Strong verbal and written communication skills required.
- A high level of attention to detail, organization and follow-through skills.
- Excellent time management and ability to work with minimal supervision.
- Demonstrated sound judgement, problem solving and decision-making in emotional, difficult, and stressful situations.
- Ability to read and interpret documents such as open job tickets, service logs and procedure/technical manuals.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to compute rate, ratio and percent.
- Strong customer service (internal and external) focus.
Nice-to-haves
- Power limited licensure preferred.
- Two (2) IDEA certifications preferred.
- Associate’s degree in Construction Electrician or related trade certification preferred.
