Service Technician

Guardian Alarm • Southfield, MI

282d

About The Position

Our Service Technician is required to service and program burglar alarm and low-end analog or IP based video wiring and equipment while ensuring the work is in accordance with relevant codes for Guardian. The role involves completing service jobs to the quality and standards listed in the Service Guidelines, meeting or exceeding installation requirements and Score Card metrics, and maintaining the appropriate level and quality of all assigned tools. Technicians will also be required to provide their own tools such as drills/drill batteries, levels, measuring tape, toolboxes, and screwdrivers. Additionally, the technician must attend all required seminars, training courses, and classes assigned from management, minimize loss of productivity, and maximize utilization.

Requirements

• Ability to learn mechanical and/or electronic skills.
• Ability to climb ladders.
• Ability to see colors and distinguish between them.
• Good attendance record.
• Strong reading, writing, and speaking skills.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Demonstrates ability to work independently without direct supervision after training.
• High School Diploma or GED required.
• One full year of experience installing basic security alarm and video systems.
• Vocational or trade school courses in electrical, electronic or communication systems, network programming and wiring preferred.
• Must have a valid driver's license and maintain a good driving record.

Nice To Haves

• Vocational or trade school courses in electrical, electronic or communication systems, network programming and wiring preferred.

Responsibilities

• Complete service jobs to the quality and standards listed in the Service Guidelines.
• Meet or exceed installation requirements and Score Card metrics (I.E. Customer Survey, Inventory Accuracy, Productivity, Quality, Upsell Install Revenue, Upsell RMR, and Utilization).
• Maintain the appropriate level and quality of all assigned tools.
• Attend all required seminars, training courses, and classes assigned from management.
• Minimize loss of productivity and maximize utilization.
• Proficiently utilize tools/methods for problem solving (I.E., multi-meter, trac-a-tone, CATV tester, etc.).
• Utilize basic knowledge of networking and Wi-Fi configurations to resolve problems on security alarm and video systems.
• Install or repair basic security systems, alarm devices, or related equipment for residential and/or commercial sites.
• Install or repair basic analog and IP based electronic video components and wiring for residential and/or commercial sites.
• Follow blueprints of electrical layouts, residential layouts and building plans.
• Install or repair audio and visual smart devices, such as remote access locks, security cameras and/or smart burglar alarms.
• Provide and maintain all licenses, permits or technical qualifications that are, or may be required by any governmental agency.
• Respond to emergency situations during work hours for the purpose of resolving immediate safety/security concerns.
• Diagnose and troubleshoot equipment problems through various troubleshooting techniques.
• Keep a stocked, neat, and accurate inventory.
• Ensure assigned company vehicle is maintained and serviced at prescribed intervals.
• Actively upsell, install, and activate new products and services while on customer sites.
• Collect payment for services and products on all chargeable service calls and up sells.
• Pursue professional development (I.E., experience and certifications in Access Control and High-End Video).
• Adhere to all requirements, processes, and deadlines.
• Provide consistent excellent customer service to promote superior customer satisfaction.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees