Service Technician

ADT Security Services • Anaheim, CA

84d

About The Position

The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. This includes servicing fire and carbon monoxide detection, networking, hosted video solutions, and access control. The technician will follow and complete required processes of wired/wireless technology and connection procedures, test and validate system signals/communication with central monitoring to properly establish service, and act as a customer service champion, demonstrating the willingness to help customers fix as well as understand the protection in their home.

Requirements

• High School degree or the equivalent.
• Valid driver's license.
• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Thrive in the face of uncertainty.

Responsibilities

• Troubleshoot, configure, reconstruct and program existing security and site automation solutions.
• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Demonstrate customer service excellence and help customers understand their home protection.

Benefits

• Full benefits on the 1st of the month after 31 days of employment.
• Casual, yet energetic and engaging work environments.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement.
• Employee referral bonuses.
• A culture of coaching, development and career growth opportunities.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees