Service Technician

ADT • Atlanta, GA

79d

About The Position

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. This includes servicing fire and carbon monoxide detection, networking, hosted video solutions, and access control. The technician will follow and complete required processes of wired/wireless technology and connection procedures, testing and validating system signals/communication with central monitoring to properly establish service. A customer service champion, the technician will demonstrate the willingness to help customers fix as well as understand the protection in their home.

Requirements

• High School degree or the equivalent
• Valid driver's license
• Service experience
• Technical aptitude
• Strong verbal communication skills
• Customer focused and customer driven mindset
• Ability to thrive in the face of uncertainty

Responsibilities

• Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
• Service fire and carbon monoxide detection systems.
• Handle networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring.
• Provide excellent customer service and support to customers.

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement
• Employee referral bonuses
• A culture of coaching, development and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees