Service Technician

Associated Packaging • Tampa, FL

91d

About The Position

The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. Must have reliable transportation as this role involves use of personal vehicle to and from customer accounts.

Requirements

• A minimum 3-5 years of experience in machinery and conveyor equipment experience is required
• High school diploma or its equivalent is required
• Exceptional customer service and must be people-oriented with the ability to build business relationships
• Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets
• Dependable transportation required, valid driver's license, and proof of insurance
• Familiarity with scheduling and expediting the turnaround time on service calls
• Analytical, problem solving, business analysis, and project management skills

Responsibilities

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
• Continual training of equipment and resources necessary to perform the functions of the department
• Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Manager
• Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns
• Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits to key suppliers when necessary
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
• Dismantle machines and equipment to gain access to and resolve issues
• Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
• Produce timely and detailed service reports
• Monitor work procedures, work schedules, and expedite workflow
• Create and submit a completed expense report each month
• Assist with office / warehouse needs as time permits

Benefits

• PTO
• Employee Assistance Programs
• 401k matching
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED