Service Technician

ASSOCIATED PACKAGING INCORPORATED • Stockton, CA

124d

About The Position

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more! The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment. Must have reliable transportation. Local travel and overtime required.

Requirements

• A minimum 3-5 years of experience in machinery and conveyor equipment experience is required
• High school diploma or its equivalent is required

Nice To Haves

• Exceptional customer service and must be people-oriented with the ability to build business relationships
• Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets
• Familiarity with scheduling and expediting the turnaround time on service calls
• Analytical, problem solving, business analysis, and project management skills

Responsibilities

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
• Continual training of equipment and resources necessary to perform the functions of the department
• Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
• Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns
• Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits to key suppliers when necessary
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
• Dismantle machines and equipment to gain access to and resolve issues
• Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
• Produce timely and detailed service reports
• Monitor work procedures, work schedules, and expedite workflow
• Create and submit a completed expense report each month
• Assist with office / warehouse needs as time permits

Benefits

• PTO
• Employee Assistance Programs
• 401k matching
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance

What This Job Offers

• Education Level: High school or GED