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The Service Technician reports to the Service Manager, and is responsible for performing a range of HVACR jobs for industrial, commercial, and residential customers. Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Armstrong Air & Electric. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being service customers, other Armstrong Air & Electric technicians, the Service Manager, Dispatcher and the Parts Runners.