Service Technician

Marco Technologies • Middleton, WI

67d

About The Position

The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients’ sites in a timely, high quality, and cost-effective manner.

Requirements

• High School diploma and two years of relevant experience; or equivalent combination of education and experience.
• An associate degree preferred.
• Sharp, Canon, HP and/or Konica direct service experience preferred.
• Valid Driver’s License, proof of personal insurance, and an acceptable driving record.

Responsibilities

• Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, services aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees