Service Technician

EnerSys • Franklin Township, NJ

294d • $22 - $27

About The Position

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Requirements

• 2-4 years of previous customer service experience in field support.
• Basic knowledge of Microsoft Office and the Internet.
• Ability to operate a cell phone.
• Basic mechanical aptitude.
• Previous experience working with hand and power tools.
• Ability to read with comprehension and write documents in English.
• Ability to perform basic math operations.
• High School Diploma or equivalent.

Nice To Haves

• Basic electrical understanding.
• Experience using test equipment and reading schematics.
• Technical degree in Engineering where applicable.

Responsibilities

• Provide technical and application support for EnerSys products and services.
• Follow all company policies and procedures including warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
• Maintain a safe, orderly, and clean working environment.
• Be directly responsible for company assets, including service vehicle, parts inventory, tools, laptop, and test equipment.
• Maintain truck log according to state and federal regulations.
• Work mainly in service center/shop, with potential travel to customer sites.
• Maintain telephone or radio contact with supervisor for instructions.
• Maintain records of performance reports.
• Prepare new and spent product for shipment.
• Load and unload trucks, operating material handling equipment as needed.
• Replace defective parts, reassemble batteries, and fill cells with acid solution.
• Read meters and adjust charge parameters to control current flow through the battery.
• Perform discharge tests, evaluate results, and make necessary repairs.
• Ensure day-to-day complaint logs and plan for site visits.
• Track service cells inward and outward, updating daily.
• Frequent visits to customers to maintain good relations.
• Ensure calibration of tools as per due date.
• Be willing to work varying schedules including nights, weekends, and public holidays.

Benefits

• Paid time off plus paid holidays.
• Medical/dental/vision insurance plan.
• Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan.
• 401K plan.

What This Job Offers

• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED