Service Technician

Renuity•Woburn, MA

52d•$25 - $30•Onsite

About The Position

The service tech is responsible for diagnosing, repairing, and resolving customer-reported product and installation issues to ensure all products meet the Company’s standards for functionality, safety, appearance, and overall quality. This role involves hands-on technical and mechanical work in the field, provides professional customer service during service visits, and collaborates closely with the Service Department to document issues, order parts, and complete repairs in a timely and efficient manner.

Requirements

High School Diploma or GED equivalent.
Experience in the home improvement industry preferred (windows, doors, carpentry, or related trades).
Moderate understanding of general technical and mechanical job functions required.
Ability to anticipate, diagnose, and resolve technical and customer service issues.
Strong organizational skills with attention to detail.
Proficient time management and ability to manage multiple service appointments.
Effective verbal and written communication skills.
Basic computer skills for reporting, documentation, and communication.
Valid driver’s license with a clean driving record required.

Responsibilities

Provide on-site service, technical support, and customer assistance during field visits.
Diagnose installation errors, mechanical failures, and product performance issues.
Repair, adjust, or replace products, components, or parts to restore proper functionality.
Install, configure, troubleshoot, and maintain company products and related equipment.
Communicate with the Service Department to identify needed parts and submit parts orders.
Produce timely, accurate, and detailed service reports documenting findings, repairs, and resolutions.
Maintain a professional, courteous, and service-driven demeanor when interacting with customers.
Meet scheduled appointments and respond to service requests in a timely manner.
Set up, operate, and troubleshoot tools, machines, and equipment in accordance with established procedures.
Adhere to all safety guidelines, company policies, and quality standards.
Perform general cleanup of the work area, including removal of debris, to maintain a safe and clean customer environment.
Adhere to all fleet safety requirements, including maintaining a clean and compliant company vehicle, safe driving practices, and the ability to remain insurable under Company policies throughout employment