Service Technician

ADT Security Services, Inc-posted 16 days ago
Full-time • Entry Level
South Bend, IN
5,001-10,000 employees
Administrative and Support Services
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The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

  • Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
  • Follow and complete required processes of wired/wireless technology and connection procedures.
  • Test and validate system signals/communication with central monitoring to properly establish service.
  • A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
  • Locate and alleviate trouble with damaged equipment or wiring.
  • Readjust equipment, repair or replace inoperative equipment and test for operation.
  • Read blueprints, building and electrical plans in order to complete equipment repairs.
  • Prepare trouble order forms to report temporary repairs.
  • Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
  • Service experience
  • Technical aptitude
  • Strong verbal communication
  • Customer focused and customer driven mindset
  • Thrive in the face of uncertainty
  • Valid driver's license
  • High School degree or the equivalent
  • High school diploma or GED.
  • Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
  • Excellent communication skills.
  • Able to read building electrical and sprinkler plans as required for clearing equipment trouble
  • Standing, stooping, lifting ,climbing ,crawling
  • Valid driver's license required.
  • Full benefits on the 1st of the month after 31 days of employment
  • Casual, yet energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time (We all need to recharge)
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development and career growth opportunities
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