Temporary Service Technician

ICEE•Tulsa, OK

5d•$22

About The Position

This is a temporary position with the potential to convert to a regular full-time role based on performance and business needs. This temporary position will last no longer than 90 days. POSITION SUMMARY: Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card. ESSENTIAL FUNCTIONS: Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA). Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc. Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle. Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities. Documents all work performed and closes out all activities upon completion. Clearly communicates with both customers and co-workers. Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product. Performs other duties as assigned by Supervisor.

Requirements

High School Diploma or equivalent
Strong mechanical background
Must possess and maintain a valid Real-ID Driver’s License
Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required
Willing and able to drive more than 40% of the time
Must have and wear steel-toed shoes
Must be self-motivated and have the ability to stay on task with minimal to no supervision
Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service
Strong mechanical aptitude
Excellent organization and time management skills
Must be a self-starter and be able to accomplish tasks in a timely manner
Great oral and written communication skills
Must be comfortable performing basic mathematical functions as well
Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination
You are responsible to have a valid Real-ID for travel purposes

Nice To Haves

Graduate of Technical or Vocational school, preferred

Responsibilities

Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA)
Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed
Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle
Reviews service orders and service performed with the respective supervisor
Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities
Documents all work performed and closes out all activities upon completion
Clearly communicates with both customers and co-workers
Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product
Performs other duties as assigned by Supervisor