Service Technician

The Bainbridge Companies•Orlando, FL

just now•Onsite

About The Position

The Maintenance Technician is responsible for maintaining the day-to-day operations and the physical assets of the property, under the guidance of the Maintenance Supervisor and Property Manager. This role involves troubleshooting and resolving mechanical issues, ensuring the property operates smoothly according to safety standards, and promptly and accurately fulfilling all service requests and repairs. The position also assists the management supervisor with supply purchases and bids. A critical aspect of this role is providing high levels of customer service and maintaining the community's cleanliness and marketability to support lease renewals and secure new leases.

Requirements

A High School education or equivalent is required.
Ability to fluently read and write English.
Accurately perform intermediate mathematical.
One to two years minimum experience in community management maintenance, other building maintenance or related trade.
Renovation experience may be required for older communities built five or more years ago.
Ability to work any of the seven days of the week, 52 weeks of the year.
Ability to work scheduled hours consistently as well as overtime if necessary when requested.
Ability to serve on-call, as scheduled or as necessary.
On-call staff is required to live within a minimum distance to the property for efficient response time.
Ability to travel to company training classes or to work at other properties as requested.
Valid driver’s license and current automobile insurance is required.
Position requires own vehicle to fulfill all of job’s functions.
EPA certification Type I and II.
Pest Control, if performed in house.
Other licenses and certification as required by Bainbridge, state or federal law.
Own set of basic hand tools; tools not provided by property.
Use of general maintenance equipment including but not limited to: hand tools, ladders, refrigerant recovery units, landscaping equipment and required safety equipment, all equipment must be used without jeopardizing the safety of yourself, fellow associates or residents.
Appropriate safety equipment and apparel that includes proper footwear, such as work boots.
Ability to read, analyze and interpret all forms of information.
Excellent written and verbal communication skills.
Ability to accept and learn from constructive criticism.
Well organized, detail oriented, efficient.
Ability to prioritize and multi-task.
Must be team oriented but able to work independently on occasion.
Strong analytical and problem solving skills.
Strong customer service orientation.
Ability to meet deadlines which may include late hours and weekend as needed.
Ability to follow oral and written instruction.
Ability to diagnose problems with and repair major appliances.
Ability to diagnose problems with and repair HVAC, with EPS Certification.
Ability to diagnose problems with and repair basic to intermediate plumbing, sheet-rock, general carpentry.
Ability to diagnose problems with and repair basic to intermediate electrical, when no license is required.
Ability to diagnose problems with and repair pool care and pest control if required by property.
Ability to diagnose problems with and repair roofs and gutters.
Ability to diagnose problems with and repair wallpaper/painting.
Ability to diagnose problems with and repair irrigation maintenance and repairs.
Ability to diagnose problems with and repair landscaping.
Ability to diagnose problems with and repair fountain maintenance and repairs.
Ability to diagnose problems with and repair foundation/sidewalk repairs.
Ability to diagnose problems with and perform ice/snow removal.
Ability to diagnose problems with and perform golf carts and small engine maintenance.
Basic computer and Internet knowledge.
Ability to use Outlook.
Ability to operate and understand personal computer functions and company utilized software packages.
Commit to ongoing professional development and career growth.
Must wear career apparel based on defined company standard.

Responsibilities

Attend and participate in technical training programs to maintain personal skill level.
Organize, prioritize and ensure service requests and repairs are made correctly and in timely manner.
Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times.
Assist with turnkey operations if needed.
Assist Maintenance Supervisor with monitoring inventory of parts and supplies at appropriate levels.
Adhere to the Standard Operating Procedures.
Help the Maintenance Supervisor to ensure staff is motivated and functions as an effective team.
Maintain a superior customer service relationship with residents, co-workers, vendors, and the community.
Communicate effectively with residents, co-workers, vendors, and the community.
Work with the Maintenance Supervisor to maintain an effective preventative maintenance program.
Work with the Maintenance Supervisor to adhere to budgeted guidelines.
Work with the Maintenance supervisor to ensure physical condition of community is maintained according to company operating and safety standards.
Work with the service team to ensure excellent curb appeal at all times.
Assist the Maintenance Supervisor in maintaining hazard communications program to include the staff’s safety training and MSDS binder.
Ensure adherence to the company’s safety and hazard communications programs, policies and procedures.
Other tasks or duties as assigned by supervisor.